Shipping & Delivery

We ship across Pakistan — Karachi to Gilgit, same packs, same price.

Courier

All orders are sent by Express courier, which covers every major
city and most towns in Pakistan and handles the cash collection for us on
cash-on-delivery orders.

Cash on delivery

Cash on delivery is available nationwide and is how most of our customers pay.
You pay the courier in cash when the parcel is handed to you — nothing is taken
in advance. Please have the exact amount ready; couriers often cannot give change.

You are welcome to check that the parcel is sealed and undamaged before you
pay. Please note that opening and inspecting the products themselves is only
possible after payment, and once a seal is broken the item can no longer be
returned — see our Refund Policy.

Processing time

Orders are packed by hand, usually the same day if they come in before 6pm
PKT, and handed to the courier within 1 to 2 working days. We do
not dispatch on Sundays or public holidays.

Delivery time

  • Karachi: 1 to 2 working days after dispatch
  • Lahore, Islamabad, Rawalpindi and other major cities: 2 to 4 working days
  • Smaller towns and remote areas: 4 to 7 working days

These are the courier’s estimates, not guarantees. Weather, strikes and public
holidays can add a day or two, and we will always tell you if we know a parcel is
running late.

Delivery charges

The delivery charge is calculated at checkout before you confirm your order,
based on your city. Nothing is added afterwards.

Tracking

You will get a tracking number by SMS or WhatsApp as soon as the parcel is
collected. If it has not arrived by the end of the estimated window, message us
and we will chase the courier for you.

Address accuracy

Please give one complete address — house or flat number, street, and any
landmark that helps the courier find you — and a phone number that is switched
on. The courier attempts delivery up to three times
and calls before each attempt; if they cannot reach you the parcel comes back to
us and has to be re-booked, which we will invoice at cost.

Damaged or missing parcels

If a parcel arrives damaged, or the tracking says delivered and it has not
reached you, contact us within 48 hours and we will open a case with the courier
and sort it out.

How to reach us

We reply to messages every day, usually within a few hours between 10am and
9pm PKT. Orders placed on a Sunday or a public holiday are answered the next
working day.