Refund & Returns Policy

We want you to be happy with what arrives. Because everything we sell is a
cosmetic or a personal-care item, hygiene rules what we can and cannot take
back — please read this before you open your parcel.

What can be returned

You may return an item within 7 days of delivery if it is
still unopened and unused, and comes back to us in exactly the
condition it was sent — seals intact, packaging undamaged, tags and any free gift
still with it. Send it back the way it reached you.

What cannot be returned

Once a product has been opened, used, swatched or its seal broken, it
cannot be returned or exchanged. This is a hygiene and safety rule and
we apply it without exception. It covers lip products, skincare, sheet masks,
soaps, wipes, brushes, sponges and every other item that touches the skin.

Our gift packs — the Beauty Surprise Cups and the Candy Glam Beauty Kit — are
sealed as one unit. A pack whose dome, pouch or outer seal has been opened cannot
be returned, even if the items inside are untouched.

If something arrives damaged or wrong

This one is on us and the rules above do not apply. If your parcel arrives
broken, leaking, incomplete, or is simply not what you ordered, message us on
WhatsApp within 48 hours of delivery with your order number and
a photo or short video of the parcel and the item. We will replace it or refund
it in full, and we pay the return shipping.

Please film yourself opening the parcel if you can. It is not compulsory, but
it settles a damaged-in-transit claim immediately.

How to start a return

  1. Message us on WhatsApp at 0315 3517869 or email
    contact@trendiest-store.com within 7 days of delivery.
  2. Tell us your order number and what you would like to return, and why.
  3. We will confirm the return and give you the address to send it to.

Please do not post anything back before we confirm it. Parcels
sent without a confirmed return cannot be tracked to your order and we may not be
able to refund them.

Refunds

Once the item reaches us and passes a condition check, we issue the refund
within 5 to 7 working days. Refunds go back by bank transfer,
JazzCash or EasyPaisa — whichever you prefer — because most of our orders are
paid cash on delivery and there is no card to credit.

The original delivery charge is not refunded unless the return is our fault.
Return postage is paid by you unless the item was damaged, faulty or incorrect.

Cancellations and exchanges

An order can be cancelled free of charge any time before it is handed to the
courier — usually the same day you place it. After that it has to be handled as a
return.

We are happy to exchange an unopened item for a different colourway or product
of the same value, subject to stock. The 7-day and unopened conditions above
still apply.

Refusing a cash-on-delivery parcel

If you no longer want an order, please cancel it rather than refusing it at the
door. Refused COD parcels still cost us the two-way courier charge, and we may
ask for that to be covered before accepting future COD orders.

How to reach us

We reply to messages every day, usually within a few hours between 10am and
9pm PKT. Orders placed on a Sunday or a public holiday are answered the next
working day.